Customer Portal

Lifecycle Services

Ensure success at every stage with aligned services, seamless adoption, and maximum value throughout the customer lifecycle.

Customer Challenges

Managing intricate IT infrastructures can be daunting. Axelliant simplifies this by offering customized solutions that streamline operations and enhance efficiency.

Ensuring data security and compliance is crucial. Axelliant provides robust security measures and compliance frameworks to protect your data.

Integrating legacy systems with modern technologies can be challenging. Axelliant offers seamless integration solutions to modernize your infrastructure.

Limited resources can hinder IT operations. Axelliant offers scalable solutions that adapt to your resource availability.

Outdated technology can impede growth. Axelliant provides modernization strategies to keep your technology current.

Inefficient processes can hamper productivity. Axelliant offers process optimization to streamline operations.

Maximizing Value Throughout the Customer Journey

Advantages of Partnering with Axelliant

Expert Guidance

Expert Guidance

Gain access to experienced professionals with deep expertise across industries and technologies.

Tailored Solutions

Tailored Solutions

Customized solutions that align with your specific business needs and objectives.

Innovation Partner

Innovation Partner

Axelliant drives innovation, integrating new technologies and strategies to keep you ahead of the curve.

Ongoing Support

Ongoing Support

Axelliant provides continuous support and maintenance to ensure optimal performance and sustained business growth.

Strategic Planning

Strategic Planning

Axelliant assists in strategic planning, aligning your IT investments with your business goals.

Cost Optimization

Cost Optimization

Axelliant helps optimize costs by identifying areas for savings and implementing efficient solutions.

Axelliant's Customer Success Framework

      ADOPT
  • Develop a customer success and adoption plan.
  • Validate expectations and KPIs.
  • Deploy and activate solutions& enable capabilities.
  • Ensure customer readiness through training.
  • Monitor consumption
  • Ensure value realisation and business outcome
    attainment.
  • Identify manage and resolve adoption barriers.
  • Conduct quarterly business reviews (QBRS).
      EXPAND
  • Create a process to identify and nurture expand opportunities.
  • Ensure the business model rewards driving expand sales.
  • Utilize a platform that tracks opportunities to closure.
  • Ensure solution optimization.
  • Uncover additional use cases.
      RENEW
  • Utlize metrics and KPIs to continuously communicate customer value and impact.
  • Extend business relationship with contractual agreement.
  • Request customer advocacy.
  • Continuously realign business case to current customer requirements
  • Offer asset management services
      PURCHASE
  • Define customer business requirements and desired outcomes.
  • Identify user personas and prioritized use cases.
  • Assess the current state and baseline performance.
  • Perform Assessments, workshops, POCs, demos.
    Position the Vague and set expectations to ensure customer success throughout the customer
  • Efecycle.
  • Initiate a holistic solution sale.

Latest in Lifecycle Services

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LOCATIONS

LOS ANGELES COUNTY OFFICE

21250 Hawthorne Blvd., Suite 500
Torrance, CA 90503

ORANGE COUNTY OFFICE

2640 Main Street
Irvine, CA 92614

LOGISTICS & INTEGRATION CENTER

23790 Hawthorne Blvd.,
Torrance, CA, 90505

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